FAQs

Got Questions? We have Answers!

When Do I Receive My Files?
We will send your audio and video files as soon as your session is complete using WeTransfer.  Your WeTransfer files are held for 60 days. After they, they will expire.

Can I Use My Own Videographer?
Absolutely! We also have a multi-cam video system available to capture your session.

How Do I Book A Session? You can schedule your session online. From there, you can see what days and times are available and make changes to exisiting sessions. 

When Do I Get My Edits Back?
Edited files are typically completed and delievered within 3-5 business days.

I Am Doing A Phone Interview. What Does My Guest Need to Know?
Here are some tips to give your guest in order to have the best possible call quality.

– Use a landline (if possible).
– Be in a quiet room or space.
– Do not use a Bluetooth headset or speaker phone.

How Many People Can We Have On A Mic?
Our studio can be setup for 10 people on microphones. 

When Is Payment Due & How Do I Pay?
Payment is due when your session is complete. We accept all major credit cards as well as PayPal, Cash App, & Venmo.

Can I Cancel My Session?
We know things happen – and sometimes, it’s last minute! We do not charge any fees for any session canceled 4 hours before your scheduled time. Anything canceled within four hours of your session can be subject to a 50% cancelation fee and 100% if it’s within 2 hours. 

Still Have Questions?