FAQs

Got Questions? We have Answers!

When Do I Receive My Files?
We will send your audio and video files as soon as your session is complete using WeTransfer.

Can I Use My Own Videographer?
Absolutely! We also have a multi-cam video system available to capture your session.

How Do I Book A Session? You can schedule your session online. From there, you can see what days and times are available and make changes to exisiting sessions. 

When Do I Get My Edits Back?
If you have submitted an audio edit request, we will have it back to you within 72-hours. However, most edits can be turned around within 24-hours.

I Am Doing A Phone Interview. What Does My Guest Need to Know?
Here are some tips to give your guest in order to have the best possible call quality.

– Use a landline (if possible).
– Be in a quiet room or space.
– Do not use a Bluetooth headset or speaker phone.

How Many People Can We Have On A Mic?
Our Studio A can be setup for 7 people on microphones. 

When Is Payment Due & How Do I Pay?
Payment is due when your session is complete. We will send you an invoice where you can pay online. We accept all major credit cards as well as PayPal, Cash App, & Venmo.

Can I Cancel My Session?
We know things happen – and sometimes, it’s last minute! We do not charge any fees for any session canceled 4 hours before your scheduled time. Anything canceled within four hours of your session can be subject to a 50% cancelation fee.

Still Have Questions?

=